Statutes, codes, and regulations
West Virginia Administrative Code
Agency 150 - Public Service CommissionTitle 150 - EXEMPT LEGISLATIVE RULE PUBLIC SERVICE COMMISSION
Series 150-29 - Rules For Statewide Telephone Information And Referral 211 Service
Section 150-29-9 - 911 Referral and Phone Directories

W. Va. Code R. § 150-29-9

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Current through Register Vol. XLI, No. 38, September 20, 2024
Section 150-29-9 - 911 Referral and Phone Directories
9.1. All emergency calls received by the 211 Provider shall be transferred to the appropriate 911 Public Safety Answering Point (PSAP) as expeditiously as possible, unless such transfer would result in loss of the call or would otherwise unduly jeopardize the physical or mental health, or the safety, of the caller. In the event an emergency call is not transferred to 911, the 211 Provider shall immediately contact the appropriate 911 PSAP and seek advice regarding how to deal with the situation.
9.2. In each telephone directory provided to West Virginia telephone service subscribers as a primary directory, a listing for 211 shall appear on the directory page which contains non-emergency numbers listings for emergency services providers.

W. Va. Code R. § 150-29-9