W. Va. Code R. § 150-28-4

Current through Register Vol. XLI, No. 38, September 20, 2024

Section 150-28-4 - Procedure

4.1.

4.1.a All Customer complaints shall be processed in accordance with the existing complaint procedures of the Public Service Commission.

4.1.b. Service Provider's Records - In order to assist the Commission and Commission Staff in the handling of these matters, it is necessary that the Service Provider maintain records that would assist in the resolution of these matters in a timely and orderly fashion. Service Provider should maintain copies of the standard price list for a period of two (2) years. Additionally, each standard price list should also clearly indicate on the document the effective dates for that particular list.

W. Va. Code R. § 150-28-4