Okla. Admin. Code § 165:55-23-54

Current through Vol. 42, No. 4, November 1, 2024

Section 165:55-23-54 - Notice of service interruptions

(a) The Commission shall be notified, through the PUD Director and the Commission's Public Information Officer, of interruptions in Supported Services, which cause a customer to not have access to Supported Services within the designated service area for a period of more than twelve (12) hours; impacts access to 911/E911 service to any end-user; or any interruption which, in the judgment of the ETC, may cause a high degree of public interest or concern.

(b) The Commission notification process required in subsection (a) of this Section, may be accomplished by electronic mail twenty-four (24) hours a day, seven (7) days a week; or by phone, during the business hours of 8:00 a.m. through 4:30 p.m., Monday through Friday, and should consist of the following:

(1) An initial contact to advise of the outage, the preliminary cause of such outage, the area affected, the estimated number of customers out of service, and the estimated time for repair and/or restoration;

(2) Intermediate contact to provide status reports, as deemed necessary by the ETC, or as may be requested by the Commission; and,

(3) A conclusory contact detailing the results and completion of the restoration of service.

Okla. Admin. Code § 165:55-23-54

Added at 21 Ok Reg 2101, eff 7-1-04

Amended by Oklahoma Register, Volume 32, Issue 23, August 17, 2015, eff. 8/27/2015

Amended by Oklahoma Register, Volume 34, Issue 24, September 1, 2017, eff. 9/11/2017

Amended by Oklahoma Register, Volume 41, Issue 23, August 15, 2024, eff. 10/1/2024