Okla. Admin. Code § 165:55-23-23

Current through Vol. 42, No. 4, November 1, 2024

Section 165:55-23-23 - Response to customer complaint inquiries

An ETC shall respond to the Commission upon written or electronic inquiry from the Commission within the following time periods:

(1) Inquiries regarding disconnection, suspension or termination of Supported Services - within one (1) business day of receipt of inquiry from the Commission.

(2) Inquiries other than for disconnection, suspension or termination of Supported Services - within three (3) business days of receipt of inquiry from the Commission.

Okla. Admin. Code § 165:55-23-23

Added at 21 Ok Reg 2101, eff 7-1-04

Amended by Oklahoma Register, Volume 32, Issue 23, August 17, 2015, eff. 8/27/2015