N.Y. Comp. Codes R. & Regs. tit. 16 § 600.4

Current through Register Vol. 46, No. 39, September 25, 2024

Section 600.4 - Notice of discontinuance-format

(a) Every notice indicating suspension or termination of service shall:

(1) clearly indicate in nontechnical language and, where practicable, in a bilingual format:

(i) the reason for suspension or termination of service;

(ii) the total amount required to be paid by the subscriber before service is restored;

(iii) a method whereby the subscriber may tender payment of the full sum due and owing, including any required deposit, to avoid the discontinuance of his service;

(iv) the availability of company procedures to consider customer complaints prior to discontinuance, including the address and phone number of the office of the telephone company the subscriber may contact in reference to his account; and

(v) the earliest date on which suspension or termination may be attempted.

N.Y. Comp. Codes R. & Regs. Tit. 16 § 600.4