N.J. Admin. Code § 5:18-11.2

Current through Register Vol. 56, No. 19, October 7, 2024

Section 5:18-11.2 - Pricing policy

(a) Per gallon price quote: Propane gas marketers shall provide customers buying propane with a per gallon price quote. The price quote may be provided by telephone or facsimile.

1. Propane gas marketers may provide customers buying filled cylinders with a per cylinder price quote. The price quote may be provided by telephone or facsimile and shall include the following information:

i. The cost of propane per cylinder; and

ii. The size of the cylinder.

(b) The per gallon price quote shall include the following information:

1. The minimum delivery amount, if any;

2. The cost of propane based on usage. Customers shall be informed that the cost of propane fluctuates based on the current market value of propane;

3. Whether deliveries are automatic or whether the customer must call for deliveries.

i. Customers shall be informed of how often automatic deliveries will be made and whether automatic deliveries will be made on weekends or holidays and the charges that apply;

4. Whether customers are obligated to inform marketers of changes in circumstances that might affect the rate at which the customers use propane;

5. The cost of propane for customer-requested (on demand) deliveries, including information on the surcharge(s) for propane that is below the minimum delivery amount;

6. Whether the quoted cost of propane is for scheduled deliveries only. In addition, customers shall be informed of the cost of propane for non-scheduled deliveries, including deliveries on nights, weekends, and holidays.

i. Customers shall be informed of propane gas marketers' normal business hours and shall be informed of the cost of propane for deliveries that are outside the normal business hours; and

7. Whether the cost of propane varies based on customer location.

(c) Customers shall be informed as to whether payment is required at the time of delivery.

1. If payment is required based on billing, customers shall be provided with information on how fees are assessed for late payments. In addition, customers shall be provided with information on the propane marketer's policies for nonpayment of bills.

i. Customers shall be informed of their right to be notified at least seven business days prior to the discontinuation of propane deliveries due to nonpayment of bills.

N.J. Admin. Code § 5:18-11.2