Section 703.616 - Disposition of oral complaints1. The Division of Consumer Complaint Resolution shall attempt to resolve informally any oral complaint made by a customer against a public utility. If a customer is not satisfied with the informal resolution of his or her complaint, the Division shall inform the customer that he or she has a right to file a written complaint with the Division.2. The Division may request the customer to provide a written confirmation of the oral complaint.Nev. Admin. Code § 703.616
Added to NAC by Pub. Service Comm'n, eff. 1-6-84; A by Transportation Serv. Auth. by R071-98, 10-28-98NRS 703.025, 703.310, 704.210