Section 031-890-4 - Computing the Consumer Complaint RatioA. Direct written premiums in Maine for the reporting period will be subdivided by line of insurance for each insurer.B. Consumer complaint information for the reporting period will be subdivided by line of insurance for each insurer.C. The insurer's consumer complaint ratio for a line of insurance will be calculated by dividing the number of consumer complaints by the direct written premiums for that line of insurance.D. Only those insurers with sufficient premium volume to produce credible consumer complaint ratios will be included.02-031 C.M.R. ch. 890, § 4