Section 17-684.1-39 - Conciliation(a) The department shall establish a conciliation process to resolve disputes related to an individual's participation in the E&T program.(b) The conciliation process shall involve attempts between the individual and the department or department designee to resolve disputes and may include but is not limited to revision of the employability and support services plans. (1) Individuals who fail to comply with the requirements of this subchapter shall be subject to the conciliation process.(2) The department or department designee shall initiate the conciliation process and work with the individual to resolve disputes.(3) The department shall make two attempts to contact the individual within five calendar days of the dispute which shall include a written notice and one of the following: (A) Contact by telephone at the last known phone contact reported by the participant;(B) Face-to-face contact during any scheduled or unscheduled visit; or(C) Any other method of communication that would allow the department to expedite resolution of the dispute.(4) The individual shall have up to ten calendar days from the date of the written notice to provide verification of good cause for noncompliance.(5) The conciliation process shall end when:(A) The department has made a determination of good cause and the individual agrees to participate in the program; or(B) The individual is referred to the Food Stamp program for sanction because: (i) The department has made a determination that there is no good cause;(ii) The individual chooses to waive the right to conciliation; or(iii) Ten calendar days from the date of notice has elapsed.(c) The individual shall not have the right to request an administrative hearing, as provided under chapter 17-602.1, during the conciliation process.Haw. Code R. § 17-684.1-39
[Eff 1/17/08] (Auth: HRS § 346-14) (Imp: 7 C.F.R. §273.7(c)(6) )