Section 98.32 - Parental complaintsThe State shall:
(a) Establish or designate a hotline or similar reporting process for parents to submit complaints about child care providers;(b) Maintain a record of substantiated parent complains;(c) Make information regarding such parental complaints available to the public on request; and(d) The Lead Agency shall provide a detailed description in the Plan of how: (1) Complaints are substantiated and responded to, including whether or not the State uses monitoring as part of its process for responding to complaints for both CCDF and non-CCDF providers; and,(2) A record of substantiated complaints is maintained and is made available.81 FR 67581, Sept. 30, 2016