Section 3397.4 - Manufacturer's Duty to Aid in Investigation(a) The manufacturer shall respond fully and promptly to reasonable requests by the arbitration program for information relating to disputes.(b) The manufacturer shall fully and promptly respond to reasonable requests by the arbitration program for any pertinent documents in its possession or under its control, such as: (1) technical service bulletins;(2) recall or parts replacement notices;(3) U.S. Department of Transportation publications;(4) repair records for a particular vehicle; and(5) any other documents which it is reasonable that the manufacturer should provide.Cal. Code Regs. Tit. 16, § 3397.4
1. New section filed 1-3-90; operative 2-2-90 (Register 90, No. 3).
2. Change without regulatory effect amending NOTE filed 8-31-94 pursuant to section 100, title 1, California Code of Regulations (Register 94, No. 35). Note: Authority cited: Sections 472.1(b) and 472.4(f), Business and Professions Code. Reference: 16 CFR Sections 703.2(f)(1), 703.2(h) and 703.5(c); and Section 1793.22(d)(1), Civil Code.
1. New section filed 1-3-90; operative 2-2-90 (Register 90, No. 3).
2. Change without regulatory effect amending Note filed 8-31-94 pursuant to section 100, title 1, California Code of Regulations (Register 94, No. 35).